I.H. Osman, A.L. Anouze, B. Azad, L. Daouk, F. Zablith, N. Hindi, Z. Irani, H. Lee and V. Weerakkody (2013). The Elicitation of Key Performance Indicators of E-Government Providers: a Bottom-Up Approach, In: Proceedings of the European, Mediterranean & Middle Eastern Conference on Information Systems (EMCIS), Windsor, United Kingdom.
[PDF Preprint]